At Flipperkart, we prioritize customer satisfaction and aim to provide a hassle-free shopping experience. If you are not fully satisfied with your purchase, we offer a refund or exchange in accordance with the following terms:
1. Eligibility for Refund:
- To be eligible for a refund, the product must be returned within 7 days of delivery.
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Certain items, such as personalized or custom-made products, may not be eligible for a refund unless they are defective or damaged.
2. How to Request a Refund:
- To initiate a refund, please contact our support team at [[email protected]] with your order number and reason for the return.
- Upon receiving your request, we will provide you with instructions on how to return the product to us.
- You will be responsible for the shipping costs associated with returning the item unless the return is due to an error on our part or a defective product.
3. Processing Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days. - Please note that it may take additional time for your bank or card issuer to reflect the refund in your account.
4. Non-Refundable Items:
- Gift cards, promotional items, and sale items are non-refundable.
- Any item returned outside of the specified return window or in a condition that is not eligible for resale may not be accepted for a refund.
5. Exchanges:
- If you wish to exchange an item for a different size, color, or style, please contact us within 3 days of receiving the product.
- Exchanges are subject to availability, and you may be responsible for any difference in price.
- We will cover the shipping cost for the exchanged item in case of an error or defect on our part.
6. Defective or Damaged Items:
- If you receive a defective or damaged product, please notify us within 5 days of receiving the item. We will arrange for a replacement or issue a full refund, including shipping costs.
7. Late or Missing Refunds:
If you haven’t received your refund after the specified processing time, first check with your bank or payment provider, as there may be processing delays.
If you’ve done this and still haven’t received your refund, please contact us at [[email protected]].
Contact Us: For any questions or concerns about our Refund Policy, please reach out to us at:
Email: [email protected]
We value your business and are committed to ensuring a smooth and fair refund process.